Define the decision
A local phone number can make contact easier, while service delivery may be handled by a separate offshore team.
BPO & Operations
Local Phone Numbers and Offshore Support Teams: Creating a Better Customer Experience
A local phone number can make contact easier, while service delivery may be handled by a separate offshore team.
Plan the work
State who answers, what hours are covered and how calls are routed and recorded.
Verify the result
Test transfer, language and escalation before advertising local accessibility.
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